Nordic acquiring outage
Monitoring - Authorizations working again since 17:12 CEST / 18:12 EEST.

Monitoring for now, another update will come when incident closed.
May 21, 2026 - 19:20 EEST
Update - Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
May 21, 2026 - 18:11 EEST
Investigating - Unfortunately, we are seeing failures again.
May 21, 2026 - 18:08 EEST
Monitoring - The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal.

We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants.

We apologise for the disruption and will post a final update once monitoring is complete.
May 21, 2026 - 17:41 EEST
Update - We are continuing to work with highest priority on a fix for this issue.
May 21, 2026 - 11:50 EEST
Identified - Nordic acquiring down since 10:06 EET / 9:06 CET.
May 21, 2026 - 10:43 EEST
Investigating - We've identified an issue with Nordic acquiring affecting our terminals in Nordics.

I've escalated the issue.
May 21, 2026 - 10:22 EEST
Uptime over the past 90 days. View historical uptime.
Payment Backend Operational
Terminal management Operational
Online tools Operational
Acquirer Connections Operational
90 days ago
99.9 % uptime
Today
Nets Finland Operational
90 days ago
100.0 % uptime
Today
Worldline Operational
90 days ago
100.0 % uptime
Today
Nets Denmark Operational
90 days ago
99.6 % uptime
Today
STEPS Operational
90 days ago
100.0 % uptime
Today
Cellular payment terminal connections Operational
90 days ago
99.94 % uptime
Today
Telenor Operational
90 days ago
99.94 % uptime
Today
Integration APIs Operational
90 days ago
100.0 % uptime
Today
Nexi POS API Operational
90 days ago
100.0 % uptime
Today
CloudPOS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 11, 2026

No incidents reported today.

Jun 10, 2026

No incidents reported.

Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026
Delayed Settlement Processing for Npay Terminals (Nets Finland Acquiring)
Resolved - The settlement batches for June 5th were sent as expected, and the system is operating normally.
Jun 6, 09:58 EEST
Monitoring - We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring.

On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail.

This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected.

We sincerely apologize for the disruption. We will be providing more information early next week.
Jun 5, 18:41 EEST
Jun 5, 2026
Delayed Settlement Processing for Npay Terminals (Nets Finland Acquiring)
Resolved - This incident has been resolved.
Jun 5, 08:15 EEST
Monitoring - The affected settlements have been sent to Nets Finland.
Jun 4, 12:59 EEST
Investigating - We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring.

On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved.

Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants.

We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.
Jun 4, 10:33 EEST
Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

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