Monitoring - The settlement file for the affected transactions has been corrected and resubmitted for processing.

Based on the current information, we expect payouts to be processed one day later than usual. Processing has not yet been confirmed, and we’ll share another update if the expected timing changes.

Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th
Impact: Delayed settlement payouts; no transactions are lost

Oct 07, 2026 - 18:49 EEST
Identified - We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th.

A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted.

We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed.

*Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th
*Impact:* Delayed settlement payouts; no transactions are lost

Oct 07, 2026 - 11:25 EEST
Payment Backend Operational
Terminal management Operational
Online tools Operational
Acquirer Connections Operational
Nets Finland Operational
Worldline Operational
Nets Denmark Operational
STEPS Operational
Cellular payment terminal connections Operational
Telenor Operational
Integration APIs Operational
Nexi POS API Operational
CloudPOS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 8, 2026

No incidents reported today.

Oct 7, 2026

Unresolved incident: Delayed settlement payouts — Amex transactions via Nets Finland, October 6.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

Resolved - This incident has been resolved.
Sep 29, 14:56 EEST
Monitoring - Issue resolved around 12.45 CEST
Sep 29, 14:04 EEST
Investigating - We are seeing elevated error rates on Visa transactions for Danish DKK transactions
Sep 29, 13:40 EEST

Sep 28, 2026

Resolved - The issue was fixed by the acquirer.
Sep 28, 12:51 EEST
Investigating - We are seeing elevated error rates on Visa transactions for Danish DKK transactions due to an ongoing issue at the acquirer
Sep 28, 12:18 EEST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.