Monitoring - We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring.
On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail.
This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected.
We sincerely apologize for the disruption. We will be providing more information early next week.
Jun 05, 2026 - 18:41 EEST
On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail.
This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected.
We sincerely apologize for the disruption. We will be providing more information early next week.
Jun 05, 2026 - 18:41 EEST
Monitoring - Authorizations working again since 17:12 CEST / 18:12 EEST.
Monitoring for now, another update will come when incident closed.
May 21, 2026 - 19:20 EEST
Monitoring for now, another update will come when incident closed.
May 21, 2026 - 19:20 EEST
Update - Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
May 21, 2026 - 18:11 EEST
May 21, 2026 - 18:11 EEST
Investigating - Unfortunately, we are seeing failures again.
May 21, 2026 - 18:08 EEST
May 21, 2026 - 18:08 EEST
Monitoring - The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal.
We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants.
We apologise for the disruption and will post a final update once monitoring is complete.
May 21, 2026 - 17:41 EEST
We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants.
We apologise for the disruption and will post a final update once monitoring is complete.
May 21, 2026 - 17:41 EEST
Update - We are continuing to work with highest priority on a fix for this issue.
May 21, 2026 - 11:50 EEST
May 21, 2026 - 11:50 EEST
Identified - Nordic acquiring down since 10:06 EET / 9:06 CET.
May 21, 2026 - 10:43 EEST
May 21, 2026 - 10:43 EEST
Investigating - We've identified an issue with Nordic acquiring affecting our terminals in Nordics.
I've escalated the issue.
May 21, 2026 - 10:22 EEST
I've escalated the issue.
May 21, 2026 - 10:22 EEST
Payment Backend
Operational
Terminal management
Operational
Online tools
Operational
Acquirer Connections
Operational
Nets Finland
Operational
Worldline
Operational
Nets Denmark
Operational
STEPS
Operational
Cellular payment terminal connections
Operational
Telenor
Operational
Integration APIs
Operational
Nexi POS API
Operational
CloudPOS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.