Update - We are still in dialogue with our cellular service vendors to get the issue resolved.

If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

Apr 30, 2026 - 07:27 EEST
Update - We are still in dialogue with our cellular service vendors to get the issue resolved.

If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.

Apr 27, 2026 - 12:08 EEST
Identified - Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi.

We are working with our phone service providers to fix the issue.

Apr 23, 2026 - 11:34 EEST
Investigating - We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Apr 22, 2026 - 12:50 EEST
Payment Backend Operational
Terminal management Operational
Online tools Operational
Acquirer Connections Operational
90 days ago
99.99 % uptime
Today
Nets Finland Operational
90 days ago
100.0 % uptime
Today
Worldline Operational
90 days ago
100.0 % uptime
Today
Nets Denmark Operational
90 days ago
99.98 % uptime
Today
STEPS Operational
90 days ago
100.0 % uptime
Today
Cellular payment terminal connections Degraded Performance
90 days ago
99.94 % uptime
Today
Telenor Degraded Performance
90 days ago
99.94 % uptime
Today
Integration APIs Operational
90 days ago
100.0 % uptime
Today
Nexi POS API Operational
90 days ago
100.0 % uptime
Today
CloudPOS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

Unresolved incident: Cellular connection issues.

Apr 29, 2026
Resolved - This incident has been resolved.
Apr 29, 18:39 EEST
Monitoring - There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
Apr 29, 13:42 EEST
Investigating - 12:11 Finland time - debit authorization degraded for Finnish acquiring.

12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä

Apr 29, 12:30 EEST
Apr 28, 2026

No incidents reported.

Apr 27, 2026
Apr 26, 2026

No incidents reported.