All Systems Operational

Payment Backend Operational
Terminal management Operational
Online tools Operational
Acquirer Connections Operational
Nets Finland Operational
Worldline Operational
Nets Denmark Operational
STEPS Operational
Cellular payment terminal connections Operational
Telenor Operational
Integration APIs Operational
Nexi POS API Operational
CloudPOS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

Resolved - The resent settlement file was confirmed processed successfully.
Oct 22, 16:49 EEST
Update - The failed settlement file has been reprocessed and delivered. A mitigation will be put in place to prevent recurrence. We apologize for the inconvenience.
Oct 22, 13:56 EEST
Update - We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual.

The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution.

We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.

Oct 22, 13:34 EEST
Monitoring - We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual.

The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution.

We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.

Oct 22, 13:33 EEST

Oct 21, 2026

No incidents reported.

Oct 20, 2026

Resolved - Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since 08:51 UTC on 12 October (10:51 CEST / 11:51 EEST). No further payment failures related to this incident have been observed. We are resolving this incident.

If a payment failed during the affected window on 12 October (06:08–08:50 UTC / 08:08–10:50 CEST / 09:08–11:50 EEST), it was not charged. We recommend retrying any payments that failed during that time.

Oct 20, 13:04 EEST
Monitoring - Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since approximately 08:51 UTC (10:51 CEST / 11:51 EEST). We are monitoring the situation closely.

Earlier this morning, some card payments and cancellations failed intermittently across several short episodes between 06:08 and 08:50 UTC (08:08–10:50 CEST / 09:08–11:50 EEST). If a payment failed during that window, it was not charged. We recommend retrying any failed payments.

We have identified the cause and are working with our network partner to confirm full resolution. We will post a further update once we have confirmed stability.

Oct 12, 14:11 EEST
Investigating - We are investigating intermittent payment authorization failures affecting terminals routing through Nets acquiring.

*Impact:* Some payment authorization and cancellation attempts have been failing intermittently since approximately 06:08 UTC (08:08 CEST / 09:08 EEST). Failures occur in short bursts of 2–4 minutes, followed by recovery, with recurrence. The most recent failure episode was at approximately 07:21–07:25 UTC (09:21–09:25 CEST / 10:21–10:25 EEST). We are treating this as an ongoing incident.

*Affected:* Terminals using Nets acquiring across Denmark, Sweden, Norway, and Finland.

*Status:* We are actively investigating the connectivity issue with our acquiring partner. Terminals experiencing failures may retry transactions once connectivity recovers.

We will provide an update as soon as we have more information.

Oct 12, 11:05 EEST

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.