Possible connectivity issues

Incident Report for Npay

Resolved

We identified the cause of our monitoring issue, and don't believe this should have had any negative impact on payments.

Posted Jan 02, 2025 - 11:21 EET

Monitoring

All changes have been rolled back. Our production test devices worked continually, and most metrics were normal, but due to a partial outage of our monitoring related to the change, we could not rule out possible issues.

Posted Jan 02, 2025 - 08:31 EET

Investigating

We are rolling back a change and some terminals might see connectivity issues. We are sorry about any possible inconvenience.

Posted Jan 02, 2025 - 08:20 EET

This incident affected: Payment Backend.