Nets Finland Mastercard transaction failures

Incident Report for Npay

Resolved

No further problems noticed in monitoring, closing incident.

Posted Jan 05, 2026 - 23:14 EET

Monitoring

The acquirer has reported a fix has been implemented and we are seeing transaction failures returning to normal amounts. We'll keep monitoring the situation.

Posted Jan 05, 2026 - 14:46 EET

Identified

The acquirer is working with Mastercard to fix the issues. We are seeing partial outage on the transactions. Waiting on a solution from the acquirer side.

We are sorry for the trouble caused by this!

Posted Jan 05, 2026 - 10:48 EET

Investigating

We are seeing Mastercard transactions failing with Nets Finland acquiring. VISA seems unaffected. We are investigating.

Posted Jan 05, 2026 - 10:21 EET

This incident affected: Acquirer Connections (Nets Finland).