We are closing this incident after an extended monitoring period.
Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time.
We apologise for the disruption.
Posted Jun 12, 2026 - 13:50 EEST
Monitoring
Authorizations working again since 17:12 CEST / 18:12 EEST.
Monitoring for now, another update will come when incident closed.
Posted May 21, 2026 - 19:20 EEST
Update
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
Posted May 21, 2026 - 18:11 EEST
Investigating
Unfortunately, we are seeing failures again.
Posted May 21, 2026 - 18:08 EEST
Monitoring
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal.
We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants.
We apologise for the disruption and will post a final update once monitoring is complete.
Posted May 21, 2026 - 17:41 EEST
Update
We are continuing to work with highest priority on a fix for this issue.
Posted May 21, 2026 - 11:50 EEST
Identified
Nordic acquiring down since 10:06 EET / 9:06 CET.
Posted May 21, 2026 - 10:43 EEST
Investigating
We've identified an issue with Nordic acquiring affecting our terminals in Nordics.
I've escalated the issue.
Posted May 21, 2026 - 10:22 EEST
This incident affected: Acquirer Connections (Nets Denmark).